These account closure terms outline how casino spinjoys handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The aim is to give you concise, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.

Voluntary Closure Procedures

To close your account voluntarily, submit a formal request using the contact details listed in my help centre. I require you to indicate your registered email address and the purpose for account closure so I can handle the request effectively. I might need a final identity check before actioning the termination. My support team will confirm the request and provide you a case number.

After I obtain a complete request, I usually handle voluntary closure in five business days. If additional documents are necessary, the period may extend. Do not open or use a new account during this time because that can delay the closure. I will send a verification email when the account has been shut down and no further play is allowed.

Reopening and Post-Close Restrictions

A closed account is not automatically reopened. If you reconsider after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.

After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.

Scope of These Account Closure Terms

These terms apply to Spinjoys Casino accounts held by users who have a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements might be relevant. The scope includes closures requested by you, closures I perform for compliance or security reasons, and closures that follow a regulatory instruction. They work alongside my general terms and applicable law.

I may update these closure terms occasionally, but changes do not alter a closure request already in progress except if the law demands it. If any condition is unclear, get independent advice before making a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.

Requirements for Account Closure by Germany Users

You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need assurance that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.

A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may suspend the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay accountable for activity on your account until the closure is confirmed https://www.capital.de/wirtschaft-politik/dr–oetker-und-flaschenpost–der-hype-um-lebensmittel-lieferdienste-33164004.html in writing.

Data Retention After Account Termination

After your account is terminated, I hold certain personal and transactional data to meet legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal policy. I restrict access to that data and do not use it for general marketing after closure unless you have separately authorized.

I may store records of the closure decision, the reason code, and communication with you. This helps me show the closure was managed correctly. You may submit a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention duty.

Affiliate Account Closure and Commission Effect

Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I require that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will pay out them in the next regular payment cycle after the closure request, provided no breach is pending.

Termination of an affiliate account stops your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically void commissions that have already accumulated under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.

Verification Requirements Before Closure

Before I finish a closure, I may ask you to supply a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this fulfils my obligation to preserve accurate records and block unauthorised access. I will not handle a closure if the identity information you provided earlier conflicts with the request.

Submit documents through the secure upload link I provide. I do not require you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is necessary to safeguard your funds and my platform. I retain verification records according to the retention rules outlined later in these terms.

Regulatory Shutdown and Obligatory Measures

I could be obligated to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I detect fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I can act immediately to protect the integrity of the platform and other users.

When I take mandatory action, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I record the regulatory basis for the closure. I might retain a record of the restriction for compliance purposes. You can ask for further details, but I am not obliged to disclose internal risk information.

Pending Balances and Cashout Rights

A voluntary closure does not remove your right to cash out real-money funds not under a lawful restriction. After I close the account, I will determine the withdrawable balance and transfer it to a payment method that meets my verification checks. Germany users should confirm the payment method matches the original deposit source where possible. That minimizes delay.

If I close your account for a regulatory or security reason, I may hold funds temporarily while I finish required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you owe any amount to Spinjoys Casino, I may set off that debt before returning the remaining balance.